To gather and measure customer feedback!
You can ask your customers lots of questions, or you can ask them the right question… How did I do? Hively invites customers to constantly give feedback in a fun and engaging way. Because it’s convenient and simple, your customers will happily give you valuable feedback more often. The more feedback you get, the easier it is to measure your customer happiness and keep your customers longer.
No more surveys!
Hively gives you consistent, real time feedback you can act on. Most companies try to measure customer satisfaction with surveys. Surveys are time consuming and have a low engagement rate. Survey data is also difficult to manage because it’s aggregated, not real time and rarely (if ever) makes it’s way to the people who need it most – the employees working with your customers. With Hively, dealing with customer satisfaction surveys is a thing of the past.
Acknowledge your employees!
Hively gives your employees real time feedback so they can immediately respond to customer needs. Team members earn points with each customer rating to gain a customer happiness score. These scores motivate your customer facing teams to continually seek feedback and improve the service they provide. Best of all, Hively lets team members give each other feedback by sending them Buzz!
